Privacy policy.
At Arranged by Alia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
1. Information We Collect
We may collect the following information when you place an order or interact with our website:
Personal Information: Name, email address, phone number, billing address, and delivery address.
Payment Information: Card details or other payment methods (processed securely via third-party payment gateways).
Order Details: Information about the products or services you purchase.
Device Information: IP address, browser type, and other technical details collected through cookies and analytics tools.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill your orders.
To contact you regarding your order or delivery.
To send you updates, promotional offers, or newsletters (if you’ve opted in).
To improve our website and services by analysing user behaviour through analytics.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following situations:
Service Providers: Delivery couriers or payment processors to complete your transactions.
Legal Compliance: If required by law, we may disclose information to comply with legal obligations.
4. Payment Security
We use secure third-party payment processors to handle all transactions. Your payment details are encrypted and processed securely. We do not store your credit or debit card information on our servers.
5. Cookies and Analytics
Our website uses cookies and analytics tools to improve your browsing experience. Cookies are small text files stored on your device to help us:
Remember your preferences and past orders.
Analyse website traffic and usage trends.
You can manage or disable cookies in your browser settings, but this may affect certain website functionalities.
6. Data Retention
We retain your personal information, including order history, to effectively manage customer relationships, handle queries, and improve our services. This allows us to:
View your past orders for reference or repeat purchases.
Resolve any issues related to your orders.
Maintain records for customer service and business analysis purposes.
Your data is stored securely within our website systems. We retain this information as long as necessary for these purposes or as required by law. If you would like your data to be deleted, you may request this by contacting us directly at enquiries@arrangedbyalia.com, and we will comply where legally permissible.
7. Your Rights
You have the right to:
Request access to the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your data, where applicable.
Opt out of receiving promotional communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
8. Protecting Your Information
We take appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before sharing your data.
10. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Please review it regularly to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: enquiries@arrangedbyalia.com
Phone: 07847350965
Thank you for trusting Arranged by Alia with your personal information.